Quality statement

Our business goal is to get it right first time, every time and strive to exceed customer expectations whenever possible.

Business management process
Our business system will conform to the requirements of ISO 9001:2015

Business principles
Quality derives from a staff commitment to service and excellence. This belief is stated as business principles:-

• Customer focus
  Customer requirements come first. Quality begins and ends with the customer and we strive to always satisfy their needs. This is reflected in our flexibility – both as individuals and as an organisation.
• Relationships
  We build mutually beneficial relationships with customers and suppliers.
• Innovation
  We search for, design and supply creative products and services.
• Teamwork
  Our Employees work together as a team to satisfy our customers.
• Process emphasis
  We focus our Employees on practical processes to ensure consistent results.
• Continual improvement
  Through management review of our Business Management System we aim to continually improve business performance, processes, products and services.
• Employee development
  Through active mentoring we create a culture where staff have the skills and are empowered to take responsibility for the results of their actions which contributes to the success of the company.

Quality policy

To provide products and services that always meets the requirements of our customers, to drive customer satisfaction through flawless execution, and to continually improve all aspects of our organisation in the pursuit of excellence.

This policy is supported by our management commitment to:

• Ensure none of our activities harm our employees or the environment
• Govern and manage our business activities responsibly
• Identify and manage risks across the business to acceptable levels
• Provide the resources needed to ensure achievement of our business objectives
• Protect the company’s assets from threats, whether internal, external, deliberate or accidental
• Work in partnership with all stakeholders (customers, suppliers, regulators, partners and shareholders) for mutual benefit
• Meeting the requirements of ISO9001 in addition to all relevant statutory and regulatory requirements

Graham Brown
Managing Director
25th August 2020